Refund Policy

This Refund Policy applies to purchases made on https://xposurelab.com (the "Service"). It should be read alongside our Terms of Service.

1. What You Are Buying

The Service sells credits, either as a monthly subscription or as one-time credit packs. Credits are digital goods that are applied to your account balance immediately and are consumed as you use the tools.

2. Refund Window

You may request a refund within 14 days of a purchase, provided you have used no more than 20% of the credits from that purchase. Refunds are issued to the original payment method.

Because credits are consumed to generate output that is delivered to you immediately, credits that have already been spent are non-refundable.

3. Subscriptions

• You can cancel at any time from your account or by contacting us. Cancellation stops future billing.
• Cancelling takes effect at the end of the current billing period. You keep access, and any credits already issued, for the remainder of that period.
• We do not automatically pro-rate part-used months, but if you cancel immediately after a renewal you did not intend, contact us within 14 days and we will review it.

4. When We Will Refund Outside These Terms

We will refund in full, regardless of usage, where:

• You were charged in error or charged twice
• A paid tool was materially unavailable for an extended period and we could not resolve it
• A refund is required by the consumer law that applies to you

Where a generation fails due to an error on our side, credits are returned to your balance automatically — no request is needed.

5. What Is Not Refundable

• Credits already spent
• Purchases older than 14 days
• Accounts terminated for breach of our Terms of Service
• Dissatisfaction with AI-generated output, where the tool functioned as described. AI output varies; we encourage you to try the tools before buying a large credit pack.

6. How to Request a Refund

Email marketing@exposureclub.co from the address on your account, with the date of purchase and what you bought. We aim to respond within 3 business days. Approved refunds are usually returned within 5–10 business days, depending on your bank.

7. Chargebacks

If you believe a charge is wrong, please contact us first — we will almost always resolve it faster than a dispute. Accounts subject to a chargeback may be suspended pending resolution.

8. Contact

Any questions about this policy: marketing@exposureclub.co